Frequently Asked Questions about Leather Gloves Online
Below you'll find the most common questions about Leather Gloves Online.
Is your question not answered? Contact our customer service, and we’ll be happy to assist you.
1. Shipping
From where do you ship these products?
We ship all orders directly from our warehouse, which is located in Easton, PA, United States.
When will my order be shipped?
At Leather Gloves Online, we prioritize fast and efficient shipping. Orders placed before 12:00 PM EST (Monday to Friday) are shipped the same day. Orders placed after this time, or on weekends and holidays, will be processed the next business day.
For an indication on how long it will take for your order to be delivered, we want to refer you to our shipping page.
How can I follow the progress of my order?
Once your order is shipped, we will send you an email confirmation.
This email contains a tracking link, which allows you to follow the progress of your order.
If you have not received this email within 36 hours of placing your order, we first advise you to check your spam folder to see if our email might have ended up there.
If you cannot find the email, please contact our customer service at info@leatherglovesonline.com . They can send you the tracking link of your order as well.
The tracking information is stuck / not updating, what should I do?
Sometimes (especially during the holiday season) your order might be slightly delayed, because the courier is overwhelmed with packages.
If your order hasn't received a tracking update for 4 business days, contact our customer service through info@leatherglovesonline.com. They can double-check tracking and start an investigation if necessary.
The local courier indicates that my order was delivered, but I didn’t receive a package.
We’re really sorry to hear this!
Unfortunately, in these cases we often notice that the order was delivered to a neighbor or left in a safe place on the premises and the courier forgot to notify you of this.
If you haven’t retrieved your order after checking these options, please contact our customer service at info@leatherglovesonline.com. They can start up an investigation with the courier and help you further.
2. Product Questions
Where are your products made?
At Leather Gloves Online, we are committed to offering only the finest quality accessories, and that’s why all of our gloves, beanies, and scarves are handmade in Italy. Each piece is crafted by skilled Italian artisans who have perfected their techniques over generations. Using premium materials and traditional craftsmanship, they ensure that every product reflects the luxury and durability you deserve. From soft, supple leather to cozy, elegant fabrics, our products are designed to provide both comfort and style. When you choose Leather Gloves Online, you're choosing authentic Italian craftsmanship that stands the test of time.
How do I use the leather gel?
The main advantage of our leather and suede gloves over, for example, wool gloves is that all leather gloves from Schwartz & von Halen are completely wind and water resistant. To make your leather gloves even more resistant to rainy and cold weather, we recommend impregnating them with our leather gel (unfortunately not suitable for suede or fabric gloves). The leather gel is included for free with every pair of gloves.
When do I use the leather gel?
You can use the leather gel as soon as you receive it, but you can also use the leather gel after the winter season.
- To make your gloves extra water repellent you can use the leather gel as soon as you receive it from us. When you cycle through a heavy rain shower, your gloves will be extra water repellent by using the leather gel.
- You can also use the leather gel at the end of the winter season to give the leather of the gloves extra nourishment and make them shine again.
How do I apply the leather gel?
You apply the leather gel with a cloth, making circular movements on the leather. Let the leather gloves dry thoroughly afterwards. Once the leather gel is well absorbed into the leather, you will notice that the leather feels supple again, has its original shine back and is even more water resistant. By properly impregnating your leather gloves, you ensure that your hands stay nice and dry again during the cold weather.
Can I use the leather gel on suede or fabric gloves?
Unfortunately, the leather gel cannot be used on suede or fabric gloves. You have to see the leather gel as a kind of shoe polish. If you use this gel on suede gloves, it will cause stains that you will not be able to remove. The gel can also cause stains on fabric gloves.
If you want to protect your suede gloves from the winter weather (which we get!) we recommend you to get a water and dirt repellent impregnation spray (available at most shoe stores).
Can I also buy the leather gel separately?
At the moment we do not sell our leather gel separately, but for next season we have plans to do so. We will keep you informed!
My leather gloves are stiff, will this change?
Leather is a natural product and it is very common that your gloves, especially in the beginning, will feel stiff or rigid. By wearing your gloves, the leather will become more supple and the glove will mold itself to your hand - that's the beauty of leather.
If you have been caught out in the rain and your gloves are soaking wet, please don't put them on the heater, as this makes the leather very stiff and hard. Let them dry in a sheltered place and if the leather has become stiff, it certainly helps if you rub your gloves again with leather gel.
Which leather types do you have?
Quality is paramount at Leather Gloves Online, which is why we have personally selected the best leathers for our gloves. Our collection consists of gloves with different leathers, linings and functionalities. This way, you can choose a pair of gloves that suits you best. To give you more insight into what leathers are used, we have listed the four leathers we use and the corresponding gloves from our collection:
1. DEERSKIN LEATHER
Deerskin has a long history and is often associated with the Native Americans who used it as a barter item for trade. Thanks to the versatility of the leather, it is still widely used today. Deerskin is the most exclusive and most expensive type of leather we currently have in our collection.
Deerskin is characterized by its softness, versatility, and durability. Because deerskin is very supple, it lends itself perfectly to making strong and durable gloves. As it is worn more, the leather becomes softer and softer and the glove begins to mold more and more to your hand. Unlike, for example, cowhide, deerskin breathes very well, so you will not easily suffer from sweaty hands.
Despite the soft and supple property of luxury deerskin, it is also a strong leather. Deerskin gloves are excellent at keeping your hands dry and warm during cold and rainy weather. Impregnate the deerskin gloves with our special leather gel, and they will last for years.
Men's
Lorenzo
Leonardo
Vincenzo
Women’s
Maria
2. LAMBSKIN LEATHER
Lamb leather is a leather that is often used for both clothes and gloves. It comes in a variety of types and finishes. Usually, lamb leather or lambskin refers to a nappa or smooth quality. Lambskin leather is typically soft and delicate to the touch and is considered a very lightweight leather. The leather is thin and supple, meaning you will not experience a loss of feeling and grip when wearing them.
Most of our gloves are made from Lambskin leather. Lambskin leather is the best leather where it concerns suppleness, softness and wearability. Because it is a more delicate leather, we advise taking good care of them and applying the leather gel often.
Men's
Giovanni
Aldo
Alessandro
Alonzo
Marco
Mario
Umberto
Women's
Bella
Isabella
Margherita
Francesca
Sofia
Rossana
Alessa
1. DEERSKIN LEATHER
Deerskin has a long history and is often associated with the Native Americans who used it as a barter item for trade. Thanks to the versatility of the leather, it is still widely used today. Deerskin is the most exclusive and most expensive type of leather we currently have in our collection.
Deerskin is characterized by its softness, versatility, and durability. Because deerskin is very supple, it lends itself perfectly to making strong and durable gloves. As it is worn more, the leather becomes softer and softer and the glove begins to mold more and more to your hand. Unlike, for example, cowhide, deerskin breathes very well, so you will not easily suffer from sweaty hands.
Despite the soft and supple property of luxury deerskin, it is also a strong leather. Deerskin gloves are excellent at keeping your hands dry and warm during cold and rainy weather. Impregnate the deerskin gloves with our special leather gel, and they will last for years.
Men's
Lorenzo
Leonardo
Vincenzo
Women’s
Maria
2. LAMBSKIN LEATHER
Lamb leather is a leather that is often used for both clothes and gloves. It comes in a variety of types and finishes. Usually, lamb leather or lambskin refers to a nappa or smooth quality. Lambskin leather is typically soft and delicate to the touch and is considered a very lightweight leather. The leather is thin and supple, meaning you will not experience a loss of feeling and grip when wearing them.
Most of our gloves are made from Lambskin leather. Lambskin leather is the best leather where it concerns suppleness, softness and wearability. Because it is a more delicate leather, we advise taking good care of them and applying the leather gel often.
Men's
Giovanni
Aldo
Alessandro
Alonzo
Marco
Mario
Umberto
Women's
Bella
Isabella
Margherita
Francesca
Sofia
Rossana
Alessa service.
There is an imperfection in the leather of my gloves.
Please keep in mind that leather is a natural product and every piece of skin, and therefore every leather glove, is different. Since leather is a natural product (animal skin) all gloves have small imperfections. We do not see this as a defect, but as a characteristic that makes every leather glove unique. No glove is the same.
How long is the warranty on my gloves?
We offer a one (1) year warranty on all of our gloves. This warranty starts from the moment you receive your gloves.
The warranty does not apply on general wear and tear that may occur if you wear your gloves regularly.
If you have a problem with your gloves within this time, please send your message and a photo of the damage to our customer service at info@leatherglovesonline.com . They will help you find a suitable solution.
I have lost / misplaced one of my gloves, can I buy a glove separately?
How annoying to hear that you lost your glove!
Unfortunately, due to logistical reasons, we can't sell loose gloves. If you contact us via info@leatherglovesonline.com , we will be happy to help you with a discount code for a new pair of gloves.
3. About Leather Gloves Online
Who are you?
Since 1998, LeatherGlovesOnline.com has brought you the largest selection of leather gloves for men and women anywhere. We sell the finest gloves available in every category, from dress to work, from opera to driving. We feature gloves made of the best available leathers, from Italian lambskin to North American deerskin. With over 100 styles of leather gloves to choose from in dozens of colors, you’re sure to find exactly the right glove for your needs.
Although we are the largest independent leather glove retailer on the internet, we are still a small family-run company. We treat our customers the way we like to be treated, with personalized service, easy no-hassle exchanges and returns, and we only offer products we are proud to sell.
If you have a question about our gloves, your order, or anything else, don’t hesitate to contact us by email or chat during business hours.
Where are you located?
FO Accessories Inc.Office:
228 East 45th Street, St 9E
New York, NY 10017
United States
Warehouse:
NRI Distribution c/o Fratelli Orsini
2325 Newlins Mill Rd.
Easton, PA 18045
United States
Where are your products made?
Simply put, you are not going to find higher-quality gloves than those crafted in Italy by the designer artisans at Leather Gloves Online. We’ve literally searched the globe and these are the best of the best, the perfect combination of the finest materials, latest fashions and utmost craftsmanship in the true Italian tradition.
Unlike gloves labeled Italian finish or Italian style, Leather Gloves Online gloves are actually made in Italy with the finest Italian materials certified by the European Union. Available in more than 100 styles for men and women, Leather Gloves Online leather gloves aren’t just the best gloves available - they’re the best leather gloves available anywhere.
Are your products also available in stores?
At the moment we only offer our gloves collection online. Should this change in the future, you can be sure we'll inform you right away!
Sustainability
At Leather Gloves Online, sustainability is our focus. We develop the highest quality gloves from quality leather that will last for years.
We believe and support slow fashion:
"Slow fashion is characterized by timeless, high quality clothing collections that last."
Climate Change
We are all protecting the earth. Leather Gloves Online also plays a role in this. We are therefore constantly looking for new ways to embrace sustainability.
Package industry
Each package we send is equivalent to 1kg of CO2 emissions. This is the same consumption as leaving a light bulb on in your home for a day and a half.
1kg CO2 = 1 light bulb left on for a day and a half.
Our contribution
For your order we compensate the CO2 emissions. For each order we automatically pay an amount to Pachama. This organization protects current rainforests and plants new rainforests. We automatically keep track of how many square meters of rainforest we protect and how much CO2 we offset with our contribution. The project your order directly contributes to is the Jari Pará Forest Conservation Project in the Amazon. This project consists of 500,000 hectares of tropical rainforest and is home to more than 2,400 animals and plants.
Extra links
4. Pre-order / Payment Questions
What payment options are available?
SECURE AND SAFE PAYMENTS
Orders and payments in the Leather Gloves Online shop are 100% safe and secure. We accept the following payment methods in our shop:
PayPal
Credit cards (Mastercard, Visa, American Express)
Klarna: Buy now, Pay later
PAYPAL
With your Paypal account you can login and pay immediately. Authorisation is instantaneous, so you will know within seconds if your payment was approved.
Don’t have a Paypal account yet? Make sure to register at www.paypal.com
CREDIT CARDS: VISA, MASTERCARD EN AMERICAN EXPRESS
We make sure our payment process is secure. You can pay with your Visa, Mastercard or American Express credit card. The easiest way to shop online: easy, quick and reliable. When you choose to pay with a credit card, we ask you to enter the following details:
Credit card number
Expiration date (month / year)
CVC-code (verification code)
Name card holder
KLARNA: BUY NOW, PAY LATER
How do I pay for an order with ‘Pay in 4 payments with Klarna’?
'Pay in 4 Payments with Klarna' is a payment method for US customers which allows you to spread the cost of our purchase over 4 equal installments. Payment one is taken when you place the order, the next three payments are charged every 2 weeks.
Read here about this payment method.
Please note that you will need an account with Klarna to make use of this option.
I want to order a pair of gloves, but I don’t know my glove-size.
To make sure you select the perfect size for yourself, we want to refer you to our sizing-page: https://leatherglovesonline.com/pages/sizing
Here you will find an extensive video of how to measure your hand size and corresponding sizing tables for both men and women.
The gloves I want to order are not in stock / sold out.
Every August we receive the new winter collection in our warehouse. Due to the enormous popularity of some returning models, a pair of gloves in a certain size may sell out quickly.
In that case we advise you to leave your email address on the product page and you will receive an email as soon as this glove is back in stock.
In contrary to the winter gloves, we restock the driving gloves the whole year, but there might be a couple of months between restocks.
If you have a question about the stock of a glove, you can also always contact our customer service through info@leatherglovesonline.com , they’d be happy to help you further.
Can I order wholesale / B2B?
If you are interested in wholesale or B2B orders, we would like to ask you to contact us at info@leatherglovesonline.com Your message will be directed to the right person as soon as possible.
Do you have expedited shipping options?
We offer expedited shipping options for our US customers. Standard shipping is free, but you also have the option to select UPS 2nd Day Air and UPS Next Day Air. For more information on the cut off times and the delivery fees, we would like to refer you to our shipping policy here .
5. Returns and Exhanges
How long can I return an order and how do I return my order?
You can return your order within 60 days of purchase. For detailed information on the return process and to initiate a return, please visit our Return Portal. There, you'll find everything you need to complete your return quickly and easily.
Where do I find my order number?
Your order number is listed in the confirmation email you received from us. It starts with #LGO-.
If you can't find it, please contact our customer service via info@leatherglovesonline.com. Please mention your full name and delivery address in your email and they will quickly provide you with your order number.
My order is damaged/incomplete/broken.
We're very sorry to hear this!
Before you send your order back, we would like to ask you to contact our customer service at info@leatherglovesonline.com.
Please indicate in the mail what exactly is broken and send us a few clear pictures of the defect. Then our customer service will be able to help you quickly.
How do I receive an update on the status of my return?
If you have registered your return through our website, our warehouse will, of course, process it as soon as possible. Our warehouse works hard, but during the winter months it can sometimes take a bit longer due to extreme high demand. After confirmation from the warehouse, our customer service can take care of the rest.
Whether you have sent your order back for an exchange or for a refund, you will always receive a confirmation email after processing. If you have not yet received this, then the warehouse is still processing your return.
If you have not heard from us for a long time, or if you are concerned about the status of your return, you can of course contact our customer service, via info@leatherglovesonline.com.
What if I did not return my order through the website?
We obviously hope that you were able to find the return instructions on our website easily. If you have not found them and returned your order yourself, your return/exchange may be delayed.
In the event that you have sent your return tracked,, we would like to advise you to contact our customer service team at info@leatherglovesonline.com with this information. They can check with the warehouse if your return is known and if it has arrived.
The Track & Trace indicates that you have already received my return, when will it be processed?
If your return has arrived at our warehouse, they will of course process it as soon as possible. Our warehouse works hard, but during the winter months it can sometimes take a bit longer due to extreme high demand. After confirmation from the warehouse, our customer service can take care of the rest.
Whether you have sent your order back for an exchange or for a refund, you will always receive a confirmation email after processing. If you have not yet received this, then the warehouse is still processing your return.
If you have not heard from us for a long time, or if you are concerned about the status of your return, you can of course contact our customer service, via info@leatherglovesonline.com .