Frequently Asked Questions about Leather Gloves Online
Below you'll find the most common questions about Leather Gloves Online.
Is your question not answered? Contact our customer service, and we’ll be happy to assist you.
Shipping
At Leather Gloves Online, we prioritize fast and reliable shipping. Orders placed before 1:00 PM EST, Monday through Friday, are shipped the same business day. Orders placed after the cutoff, on weekends, or on holidays will be shipped the next business day.
For estimated delivery times and more information about shipping, please visit our Shipping & Delivery page.
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link so you can follow your order’s progress.
If you haven’t received this email within 36 hours of placing your order, please check your spam or junk folder first.
Still can’t find it? Please contact us, and our customer service team will be happy to provide your tracking information.
Occasionally, especially during the holiday season, delivery may take a little longer due to high shipping volumes.
If your tracking has not been updated for 4 business days, please contact us. Our customer service team will be happy to check the status of your shipment and start an investigation with the carrier if necessary.
We’re sorry to hear that your order hasn’t arrived.
In some cases, a package may have been delivered to a neighbor or left in a safe place without a clear delivery notification. We recommend checking around your property and asking nearby neighbors first.
If you still can’t locate your order, please contact us. Our customer service team can check the shipment details and, if necessary, start an investigation with the carrier.
We offer several shipping options for customers in the United States:
- Standard Shipping: Free
- UPS 2nd Day Air
- UPS Next Day Air
Expedited shipping rates and order cutoff times vary by service.
For full details on delivery times, cutoff times, and shipping fees, please view our Shipping & Delivery policy.
Product Questions
One of the key advantages of leather gloves over materials such as wool is their natural protection against wind and moisture. Our leather gloves are designed to keep your hands warm and protected in cold, wet weather.
To help protect your gloves even further, we recommend treating them with our leather gel. The gel helps nourish the leather, maintain its softness, and improve its water resistance. A complimentary leather gel is included with every pair of leather gloves.
Please note that the leather gel is not suitable for suede or fabric gloves.
When should I use the leather gel?
You can apply the leather gel as soon as you receive your gloves or at the end of the winter season.
- Before wearing: Apply the gel to give your gloves additional protection against rain and moisture.
- After the winter season: Use the gel to nourish the leather, restore its softness, and bring back its natural shine.
How do I apply the leather gel?
Apply a small amount of leather gel using a soft cloth and gently rub it into the leather using circular motions.
Allow the gloves to dry naturally and make sure the gel has been fully absorbed before wearing them again.
Once treated, the leather should feel soft and supple, regain its natural shine, and offer additional protection against moisture.
Our leather gel is designed specifically for smooth leather and should not be used on suede or fabric gloves. Applying the gel to these materials may cause permanent stains or discoloration.
To protect suede or fabric gloves against rain, moisture, and dirt, we recommend using a suitable water and dirt repellent spray designed specifically for suede or textiles. These products are widely available at shoe stores and online.
Always check the product instructions and test the spray on a small, less visible area before treating the entire glove.
At the moment, our leather gel is not available for purchase separately. However, we’re planning to offer it separately next season, so stay tuned for updates.
Leather is a natural material, so it is completely normal for new gloves to feel slightly stiff at first. With regular wear, the leather will gradually soften and mold to the shape of your hand, creating a more comfortable and personalized fit over time.
If your gloves become soaked in the rain, never dry them on a radiator or near direct heat, as this can cause the leather to become hard and stiff. Instead, allow them to air dry naturally in a well-ventilated area.
If the leather feels stiff after drying, applying a small amount of leather gel can help restore its softness and suppleness.
We offer a range of natural leather types, including lambskin, deerskin, suede, and pigskin leather. Each has its own unique feel, appearance, and characteristics.
Want to learn more about the differences? Read our guide to leather types.
We offer a range of luxurious glove linings, including cashmere, fur, lambswool, and silk. Each lining offers a different level of warmth, softness, and comfort depending on your preferences and the season.
Want to learn more about the differences? Read our guide to glove linings.
Leather is a natural material, which means every hide and every pair of gloves is unique. Small variations in texture, grain, or color are completely normal and are part of the natural character of genuine leather.
We do not consider these variations to be defects. Instead, they are what make each pair of leather gloves one of a kind.
We offer a one-year warranty on all of our gloves, starting from the date you receive your order.
Our warranty covers manufacturing defects but does not cover normal wear and tear that may occur with regular use.
If you experience an issue with your gloves within the warranty period, please contact us and include a photo of the issue. Our customer service team will review your request and help find a suitable solution.
We’re sorry to hear that you lost one of your gloves.
Unfortunately, due to logistical reasons, we’re unable to sell individual gloves separately.
Please contact us, and our customer service team will be happy to help you with a discount code toward a new pair.
About Leather Gloves Online
Leather Gloves Online is a U.S.-based company with our operations firmly rooted in the United States. We have been serving customers across the U.S. and Canada since 1998, and all U.S. orders are shipped directly from our warehouse in Pennsylvania.
Our corporate office is located in New York City, while our fulfillment and distribution operations are handled from Easton, Pennsylvania. This allows us to provide fast, reliable shipping throughout the United States.
Office:
FO Accessories Inc.
228 East 45th Street, St 9E
New York, NY 10017
United States
Warehouse:
NRI Distribution c/o Fratelli Orsini
2325 Newlins Mill Rd.
Easton, PA 18045
United States
Since 1998, LeatherGlovesOnline.com has been The Home of Gloves, offering more than 600 styles for men and women.
Our collection includes everything from classic dress and driving gloves to winter, work, opera, bridal, and fingerless styles. We carefully select gloves made from high-quality leathers such as Italian lambskin, North American deerskin, suede, and more.
With hundreds of styles, colors, materials, and linings to choose from, we make it easy to find the right glove for every occasion.
Although we offer one of the largest selections of gloves online, we remain a family-run company. Personal service is at the heart of what we do, from helping you choose the right pair to making returns and exchanges as simple as possible.
Have a question about our gloves, your order, or anything else? Please contact us or chat with our customer service team during business hours. We’re always happy to help.
At the moment, our glove collection is available exclusively online.
If this changes in the future and our gloves become available in physical stores, we’ll be sure to keep you updated.
At Leather Gloves Online, we believe that quality and sustainability go hand in hand. We focus on creating and selecting well-made leather gloves designed to be worn and enjoyed for many years.
We support the idea of slow fashion, choosing timeless design and long-lasting quality over short-lived trends.
Our approach to sustainability
Leather is a durable natural material, and by focusing on quality, craftsmanship, and longevity, we aim to reduce the need for frequent replacement.
We are also continuously looking for ways to reduce and offset the environmental impact associated with our operations and deliveries.
Carbon offsetting
Shipping orders generates CO₂ emissions. To help compensate for part of this impact, we contribute to climate and forest conservation initiatives through Pachama.
Our contributions support projects focused on protecting existing forests and helping preserve important natural ecosystems.
One of the projects supported through Pachama is the Jari Pará Forest Conservation Project in the Brazilian Amazon, an area of tropical rainforest with significant biodiversity.
Learn more
Pre-order / Payment Questions
We offer several secure and convenient payment options:
- Credit Card
- PayPal
- Afterpay
- Klarna
- Amazon Pay
Available payment methods may vary depending on your location.
To make sure you choose the right size, we recommend using our Sizing Guide.
There you’ll find clear instructions on how to measure your hand, along with detailed sizing charts for both men and women.
Every August, we receive our new winter collection. Because some of our most popular styles sell quickly, certain sizes may become temporarily unavailable during the season.
If your preferred size is out of stock, simply enter your email address on the product page. We’ll automatically notify you as soon as it becomes available again.
Our driving gloves are restocked throughout the year, although there may sometimes be a few months between restocks.
Have a question about the availability of a specific style or size? Please contact us, and our customer service team will be happy to help.
Interested in wholesale or B2B orders? Please contact us, and your inquiry will be forwarded to the right member of our team.
Returns and Exchanges
You can return your order within 60 days of purchase.
For full details about our return process or to start a return, please visit our Return Portal.
There, you’ll find everything you need to complete your return quickly and easily.
You can find your order number in the confirmation email you received after placing your order. It starts with #LGO-.
If you can’t find your confirmation email or order number, please contact us and include your full name and delivery address. Our customer service team will be happy to look it up for you.
We’re sorry to hear that there’s an issue with your order.
Before returning the item, please contact us and describe the issue. Please also include a few clear photos showing the defect or damage.
Our customer service team will review your request and help find the best solution as quickly as possible.
Once your return has been registered through our website, our warehouse will process it as quickly as possible. During the busy winter season, processing may take a little longer due to higher order and return volumes.
Once your return has been processed, you will receive a confirmation email. This applies whether you requested an exchange or a refund.
If you have not yet received a confirmation, your return is likely still being processed.
If it has been some time or you are concerned about the status of your return, please contact us. Our customer service team will be happy to check it for you.
We hope you were able to find and follow the return instructions on our website. If you returned your order without registering it through our return process, your refund or exchange may take a little longer to process.
If you sent your return with tracking, please contact us and share the tracking information with our customer service team.
They can check with our warehouse to confirm whether your return has been received and provide you with an update on its status.
Once your return has arrived at our warehouse, it will be processed as quickly as possible. During the busy winter season, processing may take a little longer due to higher return volumes.
Whether you requested an exchange or a refund, you will receive a confirmation email once your return has been processed.
If you have not yet received this confirmation, your return is likely still being processed.
If it has been some time or you are concerned about the status of your return, please contact us. Our customer service team will be happy to check it for you.